Refund policy
Returns Policy
We offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You will also need to provide your receipt or proof of purchase.
Customers are responsible for the cost of return shipping unless the item is faulty, damaged, or incorrect. We do not charge a restocking fee.
Items marked as Final Sale are not eligible for refunds.
How to Start a Return
To request a return, please contact us at contact@restoreo.co.uk or use our automated returns process by logging in at:
https://account.restoreo.co.uk
Once your return request has been approved, we will provide instructions on how and where to send your item. Items returned to us without first requesting a return may not be accepted.
For any return-related questions, you can contact us at contact@restoreo.co.uk.
Damaged, Faulty, or Incorrect Items
Please inspect your order as soon as it arrives. If your item is defective, damaged, or you have received the wrong item, please contact us immediately so we can assess the issue and make it right.
Exceptions and Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods, such as food, flowers, or plants
- Custom products, including special orders, personalised items, made-to-order items, and print-on-demand products
- Final Sale items, including products made to order or sold at clearance prices
- Personal care goods, such as beauty products
- Hazardous materials, flammable liquids, or gases
- Gift cards
Unfortunately, we cannot accept returns on sale items or the majority of our apparel, as these products are made to order.
Please contact us if you have any questions or concerns about whether your item is eligible for return.
Exchanges
The fastest way to receive the item you want is to return your original item first. Once your return has been accepted, you can place a separate order for the new item.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving a justification.
As above, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.
Refunds
Once we have received and inspected your return, we will let you know whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at contact@restoreo.co.uk.